Terms and Policies

1. Copyright and Intellectual Property

All artwork, designs, images, and content sold or displayed by Mrs. Snook’s Art Nook are protected by copyright and intellectual property laws.

The purchase of an art print or original art work grants the buyer ownership of the physical item only.

Copyright and all reproduction rights remain exclusively with Mrs. Snook’s Art Nook or the original artist.

Buyers may not reproduce, distribute, modify, or use the artwork for commercial purposes without prior written consent.

Unauthorized use of any artwork may result in legal action.

2. Shipping and Delivery

Orders are processed within 5-10 business days unless otherwise stated.

Shipping times vary depending on location and selected shipping method.

Customers are responsible for providing accurate shipping information. We are not liable for delays or losses caused by incorrect addresses.

Once an order has been shipped, we are not responsible for delays caused by carriers, customs, or unforeseen circumstances.

Any applicable customs duties or taxes are the responsibility of the customer.

3. Certificate of Authenticity

Certain prints or original artwork may include a Certificate of Authenticity (COA), verifying the legitimacy and origin of the artwork.

The COA is valid only when issued directly by Mrs. Snook’s Art Nook or the artist.

The COA must be retained by the buyer, as it may be required for future resale or valuation.

Loss or damage of the COA does not entitle the buyer to a replacement unless otherwise stated.

3. Title and Risk

Ownership (title) of the art print or original artwork transfers to the buyer upon full payment.

Risk of loss or damage passes to the buyer upon delivery of the item to the shipping carrier.

We are not responsible for lost, stolen, or damaged items once they have been handed over to the carrier, unless insured shipping was selected.

7. Changes to Terms

We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Changes will take effect immediately upon posting on our website.

8. Contact Information

If you have any questions about these Terms and Conditions, please contact us at:

Email: mrssnooksartnook@gmail.com

Business Address: 12630 N. 149th Ln. Surprise Az, 85379

By purchasing from Mrs. Snook’s Art Nook, you acknowledge that you have read, understood, and agree to these Terms and Conditions.

We respect your privacy and are committed to protecting your personal information.

We collect personal details (such as name, email, shipping address, and payment information) solely for order processing and customer service.

Your information will not be sold, rented, or shared with third parties, except as necessary to complete your transaction (e.g., payment processors, shipping carriers).

We implement reasonable security measures to protect your data, but cannot guarantee absolute security.

By using our services, you consent to the collection and use of your information as described.

On commissioning a portrait a deposit of 50% is required to begin work. Payment is made through a third party payment processor, Square, and processing of payments is subject to the third party’s Terms of Service and Privacy Policy. You agree to pay the balance of the portrait as well as any framing and shipping costs at the completion of the portrait and before the portrait is shipped. When your artwork has been shipped you will be sent an email notification of shipping that includes the delivery tracking number.

This Site collects and retains information related to transactions carried out on this site for the purpose of fulfilling orders, including your name, email and address. This site uses third party e-commerce payment processors Square and PayPal. When using these Payment Services, they collect and store personal information required to complete the purchase, as outlined in their Privacy Policies.

All artwork is handmade by the artist, Jamie Snook. Each piece is unique! When commissioning an original artwork, you will receive an artistic rendering of the supplied photograph(s). By making your purchase, you understand and agree that variations to the reference photo may occur. The artist has artistic license to make small tweaks as needed. In choosing a medium, you are choosing the primary medium. Other mediums may also be used in order to make the best drawing possible.

If your package appears to have been damaged in the mail, please take photos of both the packaging and the artwork within 3 days of delivery date and email them to: info@byannieb.com. Please hold on to the original packing materials.
Should you decide to have a refund rather than a remake, you can expect a refund within 30 days. You will be refunded the full amount minus shipping. 

If your package has been lost in the mail, please email me within seven days of the original expected delivery date. Feel free to contact USPS for updates on your package but do not file a claim. As the shipper, I need to be the one to file a claim in order to get the insurance refund.

The artist, Annie Brown, is not liable for packages that have been stolen or incorrectly delivered.

I love the collaborative process and it’s important to me that your piece be as personal and close-to-perfect as possible. For that reason, two rounds of minor painting/drawing revisions are included in the price of regular commissions. Please note: mini commissions do not include any revisions. If additional or major revisions are needed to mini or regular commissions, they may be offered and will be billed separately at the price of $50/hour. Payment will be required before delivery.

Some commissions require a digital mockup stage in order to solidify a plan for what is to be painted/drawn. This is dependent on the project and offered at no additional cost. If more than three rounds of digital revisions are required, additional rounds may be offered, to be billed separately at the price of $50/hour.

Orders of non-custom products (including original works, puzzles, art prints, etc.) may be cancelled if they have not yet been shipped. Please do so by emailing me at: info@byannieb.com as soon as possible.

If you decide to cancel a commissioned artwork or custom product (prints, gift cards, curated kits, etc.) after payment is submitted and while production is underway, there is a 30% cancellation fee plus material costs. The remaining 70% (or 20% if you only put down a 50% deposit) of your total minus material costs will be refunded within 14 days. If you decide to cancel your commission after payment is submitted and the product has been finished or is almost finished, you are responsible for 100% of the total cost.

If you decide to cancel an event appearance or custom workshop, the initial deposit received is non-refundable. If custom artwork has been made for your event, if specialized materials have been purchased, and/or if travel plans has been paid for, there may an additional cancellation fee to offset these costs. The cost of the cancellation fee is dependent on the above and at the artist’s discretion.